1. Overview

At The Goody Lane, we want you to feel confident when you shop with us. This Return & Refund Policy explains in clear terms how returns, exchanges, and refunds work for your order.

We accept returns for both defective and non-defective products, and we also accept exchanges when the size, color, or style is not quite right, as long as our basic conditions are met. All items sent back to us must be new only – unused, unwashed, undamaged, odor-free, and returned with all original tags, labels, and packaging.

You have a 7-day window from the date of delivery to request a return or exchange. All returns are handled by courier. Once your request is approved, we will email you a return shipping label that you can download and print at home. 

After we receive and approve your return, we issue your refund to the original payment method. While refunds are usually processed sooner, please allow up to 10 days for the full refund amount to appear in your account, depending on Payfast and your bank’s processing times.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange:

• The product must be new only – unused, unwashed, undamaged, and free from odors
• All original tags, labels, and packaging must be included
• Your request must be submitted within 7 days from the date of delivery
• You must provide a valid order number or proof of purchase

We may decline a return or exchange if:

• The item shows signs of wear, washing, alteration, stains, or strong odors
• Original labels, tags, or packaging are missing or severely damaged
• The request is made after the 7-day window
• The product was clearly marked as Final Sale or Non-Returnable, unless it is defective

3. Returns for Defective or Incorrect Items (Our Responsibility)

We are responsible for the return when there is an issue caused by us or our partners, such as:

• You received the wrong item, size, or color
• The item arrived damaged
• The item has a clear manufacturing defect

In these cases:

• We accept the return or exchange
• We provide a return label to download and print at no cost
• We cover the return shipping cost
• You can choose between:
  • A replacement/exchange (subject to availability), or
  • A full refund, including the original shipping fee where appropriate

4. Returns for Non-Defective Items (Customer’s Choice)

We also accept returns for non-defective products when:

• You changed your mind about the purchase
• You ordered the wrong size or color
• The style does not suit you as expected

For these customer-initiated returns:

• We still do not charge any restocking or warehouse fees
• We provide a return label to download and print so you can ship the item back by mail
• The original shipping fee (R80.00) is generally non-refundable, so you effectively bear that cost
• Once the item is received and approved, we refund the product price (minus any discounts and applicable tax adjustments) to your original payment method

5. Exchanges

We are happy to offer exchanges within the same 7-day window, subject to stock availability.

• You may request a different size, color, or similar style, as long as the returned item meets our “new only” condition
• If the new item has the same price, we will send the replacement after receiving and approving your returned item
• If the new item is more expensive, we may send a payment link for the difference
• If the new item is cheaper, we may refund the price difference to your original payment method

If the requested size or item is not available, we may offer a refund instead of an exchange.

6. How to Start a Return or Exchange